Field Service Technician

Salary:  $70,000-$85,000 per year

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  • Reviews blueprints and observes layout of machine in manufacturer’s plant to become familiar with machine operation and plant processes
  • Consults with Braun administration to resolve problems of machine design to avoid installation problems in customer’s establishment
  • Operates with site supervisors and machine operators through trial run at customer’s establishment to ensure that quality and rate of production meet specifications
  • Trains customer’s personnel and management in the operation of, adjusting, maintaining and repairing equipment by means of hands on instruction and review of operations and maintenance manuals
  • Obtains client signoff for training and equipment acceptance on new equipment installations when the project manager is not present
  • Repairs worn or defective equipment in customer’s plant
  • Well versed in WashNet and machine operating systems.  Is literate with PC and able to resolve system issues
  • Lends technical assistance to customers, Regional Sales Managers, Inside Sales and Engineering
  • Supports incoming phone calls from customers, distributors, field service and regional sales managers
  • Ability to calm an irate customer and solve the problem

This position requires frequent overnight and extended travel throughout the United States, Canada, Mexico, Caribbean, and some additional overseas engagements. When not scheduled in the field, answer customer calls on the help desk.


  • Technical Degree preferred and/or relevant military training 
  • Mechanical aptitude with additional strengths in pneumatics, hydraulics, electricity, controls and computers
  • Ability to read electronic schematics and wiring diagrams
  • Experience in plumbing, sheet metal, rigging, electrical/structural work
  • This position requires both written and verbal communication skills
  • Clean Driver's License
  • Ability to Travel - 100% of the year and on short notice

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