Aftermarket Parts Associate

• Support the incoming phone calls from customers, distributors, field service and sales department representatives
• Sell parts to customers
• Coordinate customer orders and ship dates with the shipping department, occasionally packing and shipping parts
• Coordinate delivery times that meet or exceed the customer’s expectations
• Work with field sales and service representatives to determine parts and/or corrective action with respect to an issue related to parts
• Support the shipping department to insure parts ship by their due date
• Take multiple pieces of information and put them together to find a solution
• Provide inside support to field service and sales representatives
• Other duties and special projects, as assigned

Qualification:

• Associates Degree (AA) with appropriate experience
• Experience in the service and sales of industrial equipment, parts, and supplies
• Knowledge of inventory-control procedures
• Knowledge of project-management techniques and negotiation skills